Service & Repair
Our service department is qualified to provide solutions for any type of audio, video, or lighting equipment repair, system maintenance, or service. Our technicians are fully certified and perform service to manufacturer standards, so you can rest assured that your system will be serviced properly. We offer an excellent product exchange program, as well as in-house and factory warranty service. We are a qualified warranty repair specialist for equipment covered under JBL or QSC warranty, and we recone all types of speakers. We also provide 24-hour emergency phone support should you need immediate after-hours assistance.
Below are examples of manufacturers whose equipment we service:
- BSS Audio
Video & Automation
Lighting & Effects
- American DJ
- Color Kinetics
- High End
When it comes to automated systems, our support and customer service is second to none. Our clients have access to touch panel support notification, through which they can immediately alert DFX that they need assistance. We have the ability to monitor automated systems from within our office, and if our service technicians are unable to remedy a malfunction over the phone, we can take the items to be repaired and ship out replacements the next day.
Even the newest top of the line equipment eventually needs maintenance, which is why we offer short- and long-term service contracts. Our service team will periodically make any necessary repairs as well as conduct a thorough investigation of your entire system to keep your equipment working like new. We check not just for current signs of wear, but also anticipate when certain parts may need maintenance soon. We aim to maintain our equipment to avoid failure, rather than wait for a problem to arise.
Please call us at 800-555-5280 and ask about our service contracts!